- 4/5 Verified Reviews
- 98% Approval
- 10,000+ Visas Delivered
- 256-bit SSL Secured
Tell us what you need, we'll route it.
Real humans on the other end. Pick the channel that fits your question, fill the form below, or jump to the FAQ.
- 10 min typical WhatsApp reply
- 4 hr typical email reply
- Support hours: Mon to Fri, 9 AM to 9 PM Australia time
What do you need?
Three doors. Pick the right one.
We route by what you need to do, not by which channel you happen to prefer. Quicker that way.
Quick question, fast answer
For anything time-sensitive: eligibility, processing time, urgent travel changes.
Detailed question, with attachments
Refunds, character disclosures, billing, anything that needs documents or written context.
I just want to check my status
Skip the conversation. Use our Status Check page with your reference number and email to see where your application is.
Setting expectations
What we're good at, and what we're not.
So you don't waste a message on something we can't fix.
What we can help with
- Eligibility checks for your nationality and passport
- Application form review, error catching, document submission
- Status updates, lost-email recovery, reference look-up
- Refunds, duplicate charges, billing questions
- Walking you through Immi App biometric requests in the rare cases they apply
- Character or refusal-risk disclosures, handled privately
If your question is in this column, expect a clear answer the same day.
What we can't help with
- Visa decisions themselves, those are made by the Australian Department of Home Affairs
- Working Holiday, Student, or Permanent Residency visas, those are different visa classes
- Flight bookings, hotels, travel insurance, or itinerary planning
- Legal or migration advice, we are not registered migration agents
- Border issues already in progress, contact the Department of Home Affairs directly
For these, we'll point you to the right place rather than guess.
Support hours.
Our team is online Monday to Friday, 9 AM to 9 PM Australia time. Messages outside these hours are queued and answered first thing the next business day.
9 AM to 9 PM
Open
AEST / AEDT
Queued, replied Monday
Closed, replied next business day
Operator information
| Operating company | Travel Rox, Inc. |
| Brand | Australia eVisa, ausevisa.com.au |
| Registered office | 169 Madison Ave STE 2883 New York, NY 10016, USA |
| [email protected] | |
| +1 707 606 0634 | |
| Operating since | 2022 |
Legal & data requests
Privacy - Privacy Policy
Refunds - Refund Policy
Terms - Terms of Service
Cookies - Cookie Policy
Disclaimer - Disclaimer
Data requests - Email [email protected] with subject "Data Privacy Request"
A note on what we are. ausevisa.com.au is a commercial visa assistance service operated by Travel Rox, Inc. We are not affiliated with the Australian Government or the Department of Home Affairs. The official portal is immi.homeaffairs.gov.au, and you can apply directly there at lower cost without our help. We exist for travellers who'd rather have someone check the form, route the right document, and answer at 2am when the flight is in 8 hours.